PRIVACY POLICY

Pelican Development LLC

Effective Date: October 14, 2026
Website: https://www.pelicandevelopment.org

1. Introduction

Pelican Development LLC ("Pelican Development," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of individuals who visit our website, inquire about our properties, apply for housing, enter into rental agreements, or utilize our property management services.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information through our website, rental applications, property management activities, electronic communications, and related services.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting or processing certain personal information.

2. Information We Collect

We may collect personal information directly from you, from third-party service providers, or automatically when you interact with our website.

A. Personal Identification Information

Depending on your interaction with our Company, we may collect:

Full legal name
Mailing and residential addresses
Email address
Telephone numbers
Date of birth
Government-issued identification
Social Security number or taxpayer identification number, when necessary and legally permitted
Emergency contact information

B. Rental Application and Tenant Screening Information

When you submit a rental application or become a resident, we may collect:

Rental and residential history
Employment and income verification
Credit history and consumer reports
Background screening information, where permitted by law
Landlord references
Bank statements or financial documentation
Household composition and occupancy information
Rental payment history
Lease agreements and supporting documentation
Housing assistance and subsidy information, including Section 8 or Housing Choice Voucher documentation

We collect and use screening information only for legitimate business purposes and in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA), Fair Housing Act, and applicable state laws.

C. Property Management Information

For tenants, property owners, vendors, and prospective residents, we may collect:

Maintenance requests and service records
Rent payments and account balances
Lease correspondence
Property inspection records
Move-in and move-out documentation
Vendor invoices and payment information
Communications regarding property operations

D. Website and Technical Information

When you visit our website, we or our service providers may automatically collect:

Internet Protocol (IP) address
Browser type and operating system
Device information
Pages viewed and time spent on the website
Referral websites
Cookies and similar tracking technologies
Website usage and interaction information

We may use this information to operate our website, analyze performance, improve functionality, and maintain security.

3. How We Use Your Information

Pelican Development may use collected information for the following purposes:

Processing residential rental applications and verifying applicant qualifications.
Conducting authorized credit, background, employment, and rental-history screening.
Managing rental properties and administering lease agreements.
Processing rent payments, deposits, fees, and other authorized transactions.
Communicating with prospective tenants, current residents, property owners, and vendors.
Coordinating maintenance requests, inspections, and property services.
Administering housing assistance programs, including Section 8 and other applicable affordable housing programs.
Responding to questions, complaints, and customer service requests.
Sending service-related notifications and, where authorized, marketing communications.
Improving website functionality, security, and user experience.
Complying with applicable federal, state, and local laws.
Preventing fraud, unauthorized access, and other unlawful activities.

We will not use sensitive personal information for purposes unrelated to legitimate business activities without an appropriate legal basis or required consent.

4. SMS and Text Message Communications

Pelican Development may offer SMS and text messaging services to prospective residents, applicants, current tenants, property owners, and other individuals who provide appropriate consent.

Messages may include:

Rental application updates
Leasing and appointment notifications
Maintenance scheduling and updates
Rent payment reminders
Property management announcements
Customer service communications
Promotional or marketing messages, when separately authorized

SMS Consent

By voluntarily opting in to an applicable SMS program, you authorize Pelican Development LLC to send text messages to the mobile number you provide, subject to the disclosures presented when you enroll.

Message frequency may vary depending on the nature of your relationship with the Company and the communications you request.

Message and data rates may apply.

Opt-Out Instructions

You may opt out of a text messaging program at any time by replying STOP to a message from that program.

For assistance, reply HELP or contact us at contact@pelicandevelopment.org.

Consent to receive promotional text messages is not a condition of purchasing services, submitting a rental application, or entering into a rental agreement.

SMS Data Privacy

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with messaging platforms, telecommunications providers, and other service providers solely as necessary to deliver and support our authorized messaging services, subject to applicable confidentiality and data protection requirements.

Text messaging originator opt-in data and consent will not be shared with third parties for their independent marketing purposes.

5. Sharing and Disclosure of Personal Information

Pelican Development does not sell personal information in exchange for money.

We may disclose personal information to third parties when reasonably necessary to conduct our business, provide requested services, or comply with legal requirements.

These parties may include:

Property Management and Technology Providers: Companies that provide property management software, rental application systems, electronic signatures, document storage, communications, and administrative services.

Tenant Screening Providers: Consumer reporting agencies and authorized screening providers used to evaluate rental applications.

Payment Processing Providers: Financial institutions and payment processors that facilitate rent payments, security deposits, and other authorized transactions.

Property Owners and Authorized Representatives: Property owners or their authorized representatives when disclosure is reasonably necessary to manage their properties or administer leases.

Maintenance Vendors and Contractors: Service providers requiring limited information to complete maintenance requests, inspections, repairs, or other authorized services.

Housing Authorities and Government Agencies: Public housing authorities, HUD, and other governmental entities when necessary to administer housing programs or satisfy legal requirements.

Legal and Regulatory Authorities: Courts, law enforcement agencies, regulators, and other authorities when required or permitted by applicable law.

We seek to limit disclosures to information reasonably necessary for the applicable business purpose.

6. Sensitive Personal Information

Certain services may require us to collect sensitive personal information, including Social Security numbers, government identification, financial documents, credit reports, and income verification records.

We use such information for legitimate purposes, including identity verification, rental qualification, payment processing, legal compliance, and administration of housing programs.

We maintain administrative, technical, and physical safeguards designed to protect sensitive personal information from unauthorized access, misuse, alteration, and disclosure.

Where appropriate, safeguards may include encrypted transmission, access restrictions, secure document storage, employee confidentiality requirements, and oversight of third-party providers.

We encourage individuals to submit sensitive documents only through Company-approved secure submission methods and not through ordinary, unencrypted email.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and enhance the user experience.

Cookies may include:

Essential cookies required for website operation
Functional cookies that support user preferences
Analytics cookies used to understand website performance
Advertising or marketing cookies, if implemented

You may manage certain cookies through your browser settings or any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent for nonessential cookies or tracking technologies, we will provide appropriate choices before activating those technologies.

8. Data Security

Pelican Development takes reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

Our safeguards may include:

Secure website connections using HTTPS/TLS
Restricted access to personal and financial information
Password protection and multifactor authentication where implemented
Secure third-party software and payment processing services
Employee and contractor confidentiality requirements
Appropriate electronic and physical record safeguards
Periodic review of security practices and service providers

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Although we strive to protect personal information, we cannot guarantee absolute security.

If we discover a security incident involving personal information, we will evaluate the incident and provide notifications as required by applicable law.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, administer rental and property management activities, comply with applicable legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the nature of the information, the applicable transaction, and legal requirements.

Examples include:

Rental applications and screening documentation
Lease agreements and tenant records
Payment and accounting records
Maintenance and property management records
SMS consent and communication records
Housing assistance and regulatory compliance records

When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable legal and operational requirements.

10. Fair Housing and Nondiscrimination

Pelican Development supports equal housing opportunity and complies with applicable federal, state, and local Fair Housing laws.

We do not discriminate in housing-related activities on the basis of race, color, religion, sex, disability, familial status, national origin, or any other characteristic protected by applicable law.

Information collected during rental applications and leasing activities is used for legitimate housing-related purposes and administered in accordance with applicable nondiscrimination requirements.

Requests for reasonable accommodations or modifications will be reviewed in accordance with applicable Fair Housing requirements.

11. Children's Privacy

Our website and services are intended primarily for adults seeking housing, property management services, or related business information.

We do not knowingly collect personal information directly from children under 13 through our website without legally sufficient parental consent or another applicable legal authorization.

Information about minors may be collected from parents, guardians, or authorized household representatives when reasonably necessary for rental occupancy records or administration of applicable housing programs.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to external websites or services, including rental application platforms, property management portals, payment processors, and other third-party providers.

These services may maintain their own privacy policies and security practices.

Pelican Development is not responsible for the independent privacy practices of third-party websites or services that we do not control.

We encourage users to review the applicable privacy policies before submitting personal or financial information through third-party platforms.

13. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

Review certain personal information maintained about you
Correct inaccurate or outdated personal information
Update your contact preferences
Opt out of promotional email or text communications
Request deletion of certain personal information when retention is not legally required
Ask questions about how your information is collected, used, or disclosed

Certain information may need to be retained for legal, accounting, housing program, tenant screening, or legitimate business purposes.

We may need to verify your identity before processing requests involving sensitive personal information.

To submit a privacy-related request, contact:

Email: contact@pelicandevelopment.org

We will review requests and respond as required by applicable law.

14. Email and Marketing Communications

Pelican Development may send email communications relating to rental inquiries, leasing opportunities, property management services, and other Company activities.

Where required, marketing emails will provide a method for unsubscribing from future promotional communications.

Individuals may continue to receive essential service-related communications, such as lease notices, payment information, maintenance updates, or legally required notifications, even after opting out of promotional communications.

15. Legal Compliance

Pelican Development seeks to comply with applicable privacy, consumer protection, housing, and data security laws, including, where relevant:

Fair Housing Act
Fair Credit Reporting Act (FCRA)
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
North Carolina Identity Theft Protection Act
Applicable North Carolina consumer protection and data breach notification requirements
Applicable HUD and housing assistance program requirements

Additional privacy requirements may apply depending on the location of the individual, the services provided, and the nature of the personal information collected.

Nothing in this Privacy Policy limits any rights or protections provided under applicable law.

16. Changes to This Privacy Policy

Pelican Development reserves the right to update this Privacy Policy periodically to reflect changes in business operations, technology, legal requirements, or privacy practices.

Any revised policy will be posted on this website with an updated effective date.

When required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Pelican Development LLC
Website: www.pelicandevelopment.org
Email: contact@pelicandevelopment.org
Mailing Address: [Insert and verify current business mailing address]
Telephone: [Insert company telephone number]

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable legal requirements.

FAIR HOUSING COMPLIANCE POLICY

Pelican Development LLC

Effective Date: October 14, 2026
Website: www.pelicandevelopment.org

1. Equal Housing Opportunity Statement

Pelican Development LLC ("Pelican Development," "Company," "we," "us," or "our") is committed to the principles of equal housing opportunity and fair treatment of all individuals seeking residential housing.

We comply with applicable federal, state, and local Fair Housing laws and are committed to providing housing opportunities without unlawful discrimination.

Pelican Development does not discriminate in the advertising, marketing, leasing, rental, management, or operation of residential properties based on any characteristic protected by applicable law.

We believe all individuals should have equal access to housing opportunities and services.

2. Compliance With Fair Housing Laws

Pelican Development is committed to complying with applicable housing laws, including:

The Federal Fair Housing Act, as amended.
The North Carolina State Fair Housing Act.
Applicable local Fair Housing ordinances.
Section 504 of the Rehabilitation Act of 1973, where applicable.
The Americans with Disabilities Act (ADA), where applicable.
Applicable U.S. Department of Housing and Urban Development (HUD) regulations and housing program requirements.

Our policies and practices are intended to support fair and consistent treatment of applicants, tenants, prospective residents, and other individuals interacting with our Company.

3. Protected Classes

Pelican Development prohibits unlawful discrimination in housing-related activities based on:

Race
Color
Religion
Sex
National origin
Familial status
Disability
Any additional characteristic protected under applicable state or local law

This prohibition applies to all aspects of housing operations, including advertising, rental applications, tenant screening, leasing, rent determination, maintenance, renewals, and termination of tenancy.

4. Fair and Consistent Rental Application Procedures

Pelican Development is committed to applying objective, lawful, and consistently administered rental qualification criteria.

Rental applications may be evaluated using legitimate criteria, including:

Income and ability to meet rental obligations
Rental payment history
Employment or other lawful sources of income
Credit history, where permitted
Relevant rental references
Background screening information, where legally permissible
Compliance with applicable occupancy requirements

Screening criteria will be applied consistently and in accordance with applicable law.

Pelican Development will not impose different application requirements, rental terms, fees, or screening standards based on protected characteristics.

We will not discourage an applicant from applying, misrepresent property availability, or steer individuals toward or away from particular properties based on protected characteristics.

Where screening criteria may adversely affect individuals with disabilities, requests for reasonable accommodations will be considered in accordance with applicable law.

5. Section 8 and Housing Assistance Programs

Pelican Development manages or may offer properties participating in the Housing Choice Voucher Program, commonly referred to as Section 8, and other affordable housing programs.

For properties participating in these programs, we will comply with applicable HUD requirements, housing authority regulations, housing assistance contracts, and program-specific occupancy and eligibility standards.

Pelican Development will not discriminate against individuals based on participation in housing assistance programs where such discrimination is prohibited by applicable law.

For voucher-assisted applicants, we will apply applicable program requirements when evaluating income, tenant-paid rent, eligibility, and other relevant criteria.

We will cooperate with applicable housing authorities in completing required inspections, documentation, and program administration.

6. Reasonable Accommodations

Pelican Development recognizes that individuals with disabilities may require reasonable accommodations to have an equal opportunity to use and enjoy a dwelling.

A reasonable accommodation may involve a change, exception, or adjustment to a rule, policy, practice, or service when required by applicable Fair Housing law.

Examples may include:

Allowing an assistance animal in a property with a no-pet policy.
Providing an accessible method for submitting a rental application.
Adjusting communication procedures when necessary because of a disability.
Considering an exception to an otherwise applicable policy when legally required.

Requests may be submitted verbally or in writing.

Pelican Development will evaluate requests individually and respond in a timely manner.

We will not require applicants or residents to disclose a specific diagnosis or provide unnecessary medical information.

When disability-related need is not apparent, we may request only information permitted under applicable law to evaluate the accommodation request.

We will not charge pet fees or pet deposits for an assistance animal when prohibited by law, although residents may remain responsible for damage caused by an animal to the extent permitted by law.

7. Reasonable Modifications

Pelican Development will consider requests for reasonable modifications to residential premises when required by applicable Fair Housing law.

Reasonable modifications may include physical changes necessary for an individual with a disability to use and enjoy a dwelling.

Responsibility for the cost of modifications will be determined under applicable law, including any requirements associated with federally assisted housing.

Requests will be evaluated individually, and Pelican Development will not unreasonably withhold permission for modifications required by law.

8. Equal Treatment in Leasing and Property Management

Pelican Development will administer property management services consistently and without unlawful discrimination.

This includes:

Rental pricing and lease terms
Security deposits and applicable fees
Maintenance and repair services
Property inspections
Lease renewals
Enforcement of community rules
Notices and communications
Collections and delinquency procedures
Lease terminations and eviction proceedings

We will not retaliate against an applicant, tenant, employee, or other individual for exercising Fair Housing rights, requesting a reasonable accommodation, filing a complaint, or participating in a lawful investigation.

9. Fair Housing Advertising and Marketing

Pelican Development is committed to ensuring that its advertising and marketing materials comply with applicable Fair Housing requirements.

Our website, rental listings, social media, advertisements, and other marketing communications will focus on property features, amenities, location, pricing, and objective rental criteria.

We prohibit advertising statements, images, or practices that unlawfully indicate a preference, limitation, or discrimination based on a protected characteristic.

Where appropriate or required, our marketing materials will include the Equal Housing Opportunity statement or logo.

Employees, agents, contractors, and third-party marketing providers acting on our behalf are expected to comply with these standards.

10. Occupancy Standards and Families With Children

Pelican Development will apply lawful occupancy standards consistently and without discrimination based on familial status.

Occupancy decisions will consider applicable building codes, housing regulations, unit characteristics, and other relevant legal requirements.

We will not automatically exclude families with children or impose more restrictive terms on them because of familial status.

Any property-specific restrictions, including lawful housing-for-older-persons exemptions, will be administered only when applicable legal requirements are satisfied.

11. Accessible Housing and Website Services

Pelican Development is committed to providing meaningful access to housing information and services for individuals with disabilities.

We strive to maintain an accessible website and provide reasonable assistance when an individual encounters difficulty using online rental applications, tenant portals, electronic documents, or other digital services.

Individuals may request alternative accessible methods for obtaining information, submitting applications, or communicating with our Company.

Additional information is available in our Website Accessibility Statement.

12. Employee Training and Compliance

Pelican Development expects employees, leasing personnel, property managers, and authorized representatives to comply with applicable Fair Housing requirements.

We support ongoing education regarding:

Protected classes and prohibited discrimination
Consistent rental screening practices
Reasonable accommodations and modifications
Assistance animal requirements
Fair Housing advertising standards
Section 8 and affordable housing requirements
Proper documentation and recordkeeping
Complaint handling and anti-retaliation procedures

Suspected violations of this policy should be reported to Company management for review.

13. Fair Housing Complaints and Reporting

Pelican Development encourages individuals to report concerns regarding potential Fair Housing violations.

Complaints may involve discrimination, unequal treatment, reasonable accommodation requests, accessibility barriers, or other housing-related concerns.

Complaints will be reviewed in a fair and timely manner, with confidentiality maintained to the extent reasonably practicable.

Pelican Development prohibits retaliation against anyone who raises a good-faith Fair Housing concern or participates in a protected complaint process.

Individuals may also file complaints directly with the appropriate governmental agencies, including:

U.S. Department of Housing and Urban Development (HUD)
Website: https://www.hud.gov/fairhousing
Telephone: 1-800-669-9777

North Carolina Human Relations Commission
Website: https://www.oah.nc.gov

Nothing in this policy requires individuals to report concerns to Pelican Development before exercising their rights with a government agency or court.

14. Recordkeeping and Documentation

Pelican Development will maintain records relating to rental applications, tenant screening, leasing decisions, accommodation requests, complaints, and other Fair Housing matters in accordance with applicable recordkeeping requirements.

Records will be maintained using appropriate safeguards designed to protect personal and sensitive information.

Access to confidential information will be limited to authorized individuals with legitimate business needs.

15. Policy Enforcement

Employees, contractors, agents, and representatives acting on behalf of Pelican Development are expected to follow this policy.

Violations may result in corrective action, additional training, disciplinary measures, termination of a business relationship, or other appropriate action, consistent with applicable law.

Pelican Development may periodically review and update its policies to reflect changes in legal requirements and business operations.

16. Contact Information

Questions, complaints, and requests for reasonable accommodations or modifications may be directed to:

Pelican Development LLC
Website: www.pelicandevelopment.org
Email: contact@pelicandevelopment.org
Telephone: [Insert company telephone number]
Mailing Address: [Insert verified company mailing address]

Pelican Development is committed to responding to Fair Housing inquiries and accommodation requests in accordance with applicable law.